All items can be returned or exchanged within 14 days.
HOW DO I RETURN?
- Please submit your return online by email firstname.lastname@example.org you will need your order number that is located on your confirmation email, this is also on your packing slip, you will also need your email address used to place your order. Please note: Late returns will not be able to submit a return.
- items bought in our showroom cannot be exchanged or returned
- Please check to ensure your return meets our returns policy before posting, returns that do not meet our returns policy will be refused and returned.
- Orders must be returned and received in its original condition by us within 14 days of the delivery date. Please check when you signed for your parcel before posting. Orders that are late will not be accepted and will be returned at the customers' expense. Returns that are late because you were away on holiday or your event was cancelled will be refused - no exceptions.
- Items must be unworn, unwashed, unstained and unperfumed, this includes smells of smoke, body odor or pets, pet hair ect.
- If items are found with fake tan marks or dirt or hairs will be refused and sent back to the original shipping address at the customers expense.
- Items must have all tags still attached, including outside tags.
- All footwear returns must include the original shoe box in its original condition.
- You are liable for the package until it has been delivered to us so we recommend you send the item tracked.
WHAT ITEMS ARE NON-REFUNDABLE?
- Items that have inside or outside tags removed.
- Stained or soiled items - makeup, fake tan, perfume scent etc.
- Late returns.
- Items marked as sale
ARE THERE ANY CHARGES FOR RETURN?
- Original shipping charges are non-refundable
- The bank costs made with payments with Paypal or creditcard will be automaticaly settled and will be deducted from the original refund.
- You are responsible for the cost of your return.
HOW SOON WILL I GET MY REFUND?
- You will receive an email once a refund has been processed.
- Returns can take up to 7 working days to be inspected and for a refund to be processed.
International returns - please ensure that you state you are "returning to seller" in the reason for export on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. Please note we do NOT refund international customs taxes and sales charges.
Please contact us ASAP with images if you receive a faulty item, please do not wear the garment and then advise us its faulty, as it will not be accepted for a return.